calvin m Svw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Banned

I was banned for no reason. There was an exploit that came out around the end of August 2024, and it was only for Steam players.

Somehow, they banned me, stating that I was duping on the Xbox. They banned my Xbox account, which had over 5000 hours of gameplay, and they also banned my PC account, with over 2000 hours of gameplay. I contacted them immediately for an appeal, but they didn't even give me a chance. I didn't even do any duping on my account whatsoever.

If I had duped, I would take my punishment and keep it moving. But I did nothing and they banned both of my accounts for no reason.

I also just renewed my Fallout 1st for 12 months, which is an extra one hundred dollars down the drain, including 6000 hours of my life.

View full review
Loss:
$200
Cons:
  • Horrible scammers

Preferred solution: Full refund

Rory Hank

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fallout 4 Conversion Mod Inquiry

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bethesda Softworks - Fallout 4 Conversion Mod Inquiry
Bethesda Softworks - Fallout 4 Conversion Mod Inquiry - Image 2

Hi there,

I recently created a personal modification that converts the Fallout 3 The Pitt DLC Raider Iconoclast armor into Fallout 4. I am seeking your permission to upload this modification to the Nexus Mods Fallout 4 website.

Though I am aware of the strict 'Under No Circumstances' rule that applies to the use of assets from one game in another, this modification simply involves migrating a Fallout 3 asset into Fallout 4, both games being developed by BGS.

My intention is to share this modification with others, who might appreciate it but don't necessarily possess the know-how or the inclination to create a modification themselves.

Several other mod creators on Nexus have been granted permission to upload their conversion mods, migrating elements from BGS games to other games developed by the same company. I would like to be granted the same privilege.

I have contacted Nexus Mods on this matter, and their recommendation is to obtain your approval to avoid any issues in the future before proceeding with the uploading.

Thank you.

View full review
Pros:
  • Amazing games that people like me love and always want to play

Preferred solution: Mod Upload Permission

User's recommendation: If this is not a possibility then it needs to be fixed or changed

Larry A Mkx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help with fallout 76

Bethesda Softworks - Help with fallout 76

I bought a new Xbox X. I'm trying to transfer all my information from the Xbox Series One to my Xbox X, and you guys are not allowing me to do so.

View full review
Stephen W Qiu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Port Richey, Florida

Sick of server crashes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've been a Fallout 76 player since 2019 and a fallout 1st member since the same I've been paying into Bethesda monthly at the rate of 19.99 a month to play dealing with extensive server crashes after extensive server crashes right down to losing a whole character just to start from the beginning but since the new season 18-19 the caravan edition when I started my second caravan expedition paying over 1700 of my earned caps to play to get almost to the end of the caravan expedition to completion just to have their server lock up and boot me off and lose out on not only my 1700+ caps but the rewards for not completing the expedition I'm pissed so I say this Bethesda if your making so damn much money nit only from me over the years but also from the hundreds of thousands of other players fix your damn servers from crashing so players can get the best playing experience and stop screwing the players I want a reimbursement!

View full review
Savian Sek
map-marker Portland, Oregon

Billing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Worst customer service in the gaming industry. Nonexistent customer service.

Website crashes when trying to navigate the help section. An error code pops up. Customer needs to jump through hoops to Google a phone number to contact customer support only to be greeted with a voicemail prompt to leave a message. No live human help even if theyve charged for for a service they did not provide.

I am shocked on how horrible Bethesda is regarding customer service. Odd since theyre a massive company whos been around for a long while now.

Yet, their operating systems are stuck in 2005. Do better Bethesda.

View full review

User's recommendation: Understand that Bethesda does not care about its customers

Resolved
Kamaya Nsm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Resolved: Customer service does not exist, and technical support screwed my game access

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 11, 2024

Company fixed the issue and I have been provided with apology. It took several layers of technical support to get the problem resolved.

Part of the issue is that Bethesda Softworks is now owned by Microsoft so I had to engage MS tech support as well. That's where I was finally able to get a solution to the problem they caused.

Updated by user Jul 28, 2024

No. I'll never purchase anything made by Bethesda again.

Original review Jul 26, 2024

I submitted a trouble ticket as I had an audio issue after the recent FO4 update. Their tech support gave me instructions to rectify it.

I followed their instructions and the results were I lost game access to several DLC's that came with my original disc after deleting and reinstalling the game. They claim they can't fix the issue that they caused, and now refuse to respond to my correspondence and subsequent trouble tickets.

View full review
Loss:
$50
Pros:
  • Innovated and creative video games
Cons:
  • Technical support will not fix issues that they cause

Preferred solution: I want a new key code to install Fallout 4 since Bethesda technical support trashed the original key code.

User's recommendation: Do not purchase Bethesda or Zenimax games. Their technical support will not back up their solutions when it fails.

Jonathan Q Ptv

Bethesda.net account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bethesda Softworks - Bethesda.net account
Bethesda Softworks - Bethesda.net account - Image 2

I don't know the email or password associated with my account. I had to make a new account just so I can create tickets about my original account.

My PSN name is Stale_Grits. I currently have 968 atoms. Also, my latest purchase was the close shave outfit.

My original account for bethesda.net had Jonathan856 as the username, but since I don't know the password or email I used, it made it virtually impossible to sign in. I just want to buy a bundle I've wanted for a while.

View full review
Pros:
  • Feels like an original masterpiece nobody nobody makes free roam rpgs like bethesda
Cons:
  • When in need of logging into account they should make it a bit easier to access accounts in which you forget you email and password

Preferred solution: I'm not looking for anything really I gladly pay for the bundle I all I want is the cultist dungeon bundle

User's recommendation: No recommendations bethesda is a good company

Nahla Mso
map-marker Pocatello, Idaho

Account login issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

At some point in the 14 years I've played Skyrim for a bethesda.net account was auto made connected to my Xbox account email I made and used when I was a child. I simply want assistance with the account to update my email so that I can buy some mods for the game and it's been over a week of emailing back and forth with no assistance yet and they do not pick up the phone when I call during business hours. Love the game, but *** this garbage company.

View full review

User's recommendation: If you can, avoid the company all together if you end up needing help most likely you will not receive any help. It will infuriate you waste your money and your time. Better to choose any other company than them.

John C Arn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Peter Dinklage as Dwarf Settlement Leader in Fallout Season 2?

Hello! I was interested in suggesting an idea to you.

In Fallout 1 and 2, a new subgroup of humanity was created when the FEV caused some humans to have inherent dwarfism. An entire settlement of little people would be a cool idea for the Fallout TV show, and would be a great excuse to have Peter Dinklage of Game of Thrones fame involved in Season 2!

People love the various different ways the FEV has affected people in the Fallout universe, with the Ghoul being a fan-favorite character. So, having the iconic actor Peter Dinklage leading a whole society of tinkerer little people with their own custom-made power armor would be awesome!

View full review
Pros:
  • I love their show and games
Cons:
  • Takes a while for them to come out

Preferred solution: Their opinion.

AM M Abf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Another Fail Support Experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've spent the weekend being bounced around between Xbox and Bethesda. I had bought Fallout 4 for Xbox One, and the game came with a free copy of Fallout 3.

It provided instructions on how to redeem the game code, but both options failed. I then contacted Microsoft/Xbox and they asked me to contact the game manufacturer. Bethesda says, 'Sorry, but we can't help you. Contact Xbox.' At this point, I'm ready to give up on ever actually acquiring this free gift, as neither party wants to claim responsibility.

Why offer it in the first place if neither party is going to honor the deal, and there's no way to redeem the code as it now somehow says it's already been redeemed, but the said game is not in the owned games on my account? It was bought brand new, unopened, with the code inside the case.

How can it suddenly be listed as redeemed when any attempt to activate the offer leads to an error? Angry

View full review
Pros:
  • It just works
Cons:
  • Only care to get more money from you
  • Dont care about customers
  • It doesnt actually work

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t bother going through Bethesda or Xbox. Forgot the whole damn series and buy freakin’ Obsidian on a totally different platform than Xbox!

Alex T Ujd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fallout 76

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

All compass functions disappear when inside power armor suits. You can leave the suit and everything will appear on your compass, but when you get back into it, everything disappears.

View full review

Preferred solution: The game to be fixed so I can actually play the way I’m suppose to be able too

Austen M Lyr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False advertisement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Aren't you used to this? Every single game you have released since Fallout: New Vegas and Skyrim, people have to wait to be able to even play the game because of the bugs that you guys leave there.

And yet you tell us you have the greatest team working on the 'biggest' project, and yet you never deliver or sell a project that works? Every single game you have released since Fallout: New Vegas and Skyrim, people have to wait to play because of the bugs.

You guys leave these bugs, and yet you tell us you have the greatest team working on the project, but you never follow through. It's not the modding community's job to fix your messed up project!

View full review
Loss:
$100
Pros:
  • Actually do make a masterpiece
  • Over a very long period of time
Cons:
  • There is no such thing as customer service for bethesda
  • You always really broke games as if you expect mars to fix it that crap
  • Youre life ubisoft and all you do is tell people what they want to hear not that actual truth

Preferred solution: Apology

User's recommendation: When you buy a game from bethesda, be prepared away another year until it's able to run correctly

Emileigh Ffl
map-marker Billings, Montana

Fallout 76 keeps crashing. Still crashing after most recent update.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Got the latest update v. 1.94 for Fallout 76 and the game is still crashing on PS5.

Like every fifteen to twenty minutes. It plays and then crashes repeatedly. The problem is on Bethesda's end.

Please fix fallout 76 on PS5. Bethesda needs a PS5 version.

View full review

About

Related Companies

ZeniMax Media, id Software, Tango Gameworks, MachineGames, Elder Scrolls Online

Summary

Bethesda Softworks is a gaming community which is oriented at user of different ages. The company produces video games such as Road to E3, Quake, Skyrim, The Evil Within and many other which are well known in the gaming sphere. Media updates are regularly posted on the official site of the upper mentioned firm so that the clients could always be in touch with the latest news and opportunities. You can get acquainted with the privacy policy and terms on the official site as well. There is a big variety of jobs offered by Bethesda Softworks. The employment s oriented at specialists of IT industry. Registered users can learn more about the company and its products. Bethesda Softworks is represented in major social networks like Facebook and Twitter.

Bethesda Softworks reviews and complaints

Bethesda Softworks is ranked 170 out of 1499 in Games and Movies category

Area Served

USA, Other, UK, Asia, Australia, Canada, Europe, Worldwide

Payment Methods

VISAPayPalAmerican Express

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article