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#62586

i bought the game fallout 4 for pc and i have a computer without a disc drive, is it possible to redeem a digital copy?

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Answer:
by #1987987

Unfortunately, Bethesda Support does not provide any information on how to redeem a digital copy of Fallout 4. It is only stated that if you are playing on PC, you will need at least 30GB of free hard drive space to install and play Fallout 4. If you are playing on console (Xbox One or PlayStation 4), Fallout 4 requires 28-39GB of free hard drive space depending on territory, platform, and languages supported.
For further assistance please contact Bethesda Softworks Customer Service by phone at (301) 926-8300 or by email at info@bethsoft.com.

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Question:
#40547

Login failed this account is not authorized (4:8:2000) why.

So I started playing shortly after the update today 5:13:20 went to the new was Landers DLC additions and checking that out my wife got on try joining her to help her get through the beginning of the game because she's fresh starting character thank you and now I'm getting this message why why can't I play fallout 76 why pay for money to play something if you can't

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Answer:
by #1865900

According to the Bethesda support section, when playing Fallout 76 on PC, if you have redeemed your code and are getting this message after the game has released, run a 'Scan and Repair' on your game.

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Question:
#24910

cannot access mods. what to do?i cannot login on my bethesda account from ps4 and i can do it from anywhere else.

i can't go into my mod section of fallout 4 to install/uninstall mods.

this makes me quite angry because i just bought a dlc. please answer me.

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Answer:
by #1780806

According to reddit.com, several users have experienced the same problem as you. They recommend creating a new account and try to log with the new one.

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Question:
#22513

Can somebody let me change more control options for Doom 3 PS4?I bought Doom 3 on PS4 and everything is fine except the running is horrendous. In the original XBox version you held the left trigger to run which is much easier.

I do not like the toggle run on/off with L3. It is making the game unplayable for me.

Let us choose whether we want toggle on or off and let us fully customize the controls. If you cant do that Bethesda I need a refund.

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Answer:
by #1757327

Your inquiry about control options for Doom 3 PS4 seems to be rather specific. It is better to contact Bethesda Softworks customer service via Contact Tab on the Pissed Consumer website.

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Question:
#21550

How can I resolve connection issue?Whenever I log onto fallout 76 I get an error code 1:5:1 underneath it say NoRegioNPing I have reset my router hard reset my Xbox please help.

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Answer:
by #1744556

To fix the 'NoRegionPing 1:5:1' issue, user on reddit.com offers the following steps:
  • Ensure that your PC's Local Security Authority Process (lsass.exe) is white listed in your Firewall and Anti-virus software
  • Add Fallout 76 to your exceptions in your firewall and anti-virus software.
  • Fallout 76.exe
  • BethesdaNetLauncher.exe
  • Check your router settings to see if it is allowing PING commands.
  • Made sure Ports: 80 (TCP), 443 (TCP), 3000-3010 (UDP) are open on your router
  • If using a wired connection, switch to wireless and vice versa
  • Flushed DNS
  • Reset/Restart Router/Modem
  • Sent Dxdiag, MSInfo32, BethesdaLauncher diagnostic files to support

bBorderless=0 in Fallout76.ini in DocumentsMyGamesFallout 76

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Question:
#21441

How do I get my dlc for Fallout New Vegas on xbox one?I recently bought the Fallout New Vegas ultimate edition and downloaded all the dlc onto my xbox one, but when I open the game it says I still need to buy it. Will I have the dlc because it is installed? Or should I do something else.

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Answer:
by #1744557

As stated on help.bethesda.net, there is an instruction on how to install the DLC for Fallout New Vegas on the Xbox One

If you own a physical copy of Fallout: New Vegas Ultimate Edition:

  • Sign in to your Xbox Account
  • Insert Disc 2 of Fallout: New Vegas
  • All of the DLC will be queued alongside the primary version of the game.
  • You can see what is installing by selecting "Manage game & add-ons"

If you own a digital copy of Fallout: New Vegas:
  • If you have the digital license for the Xbox 360 game, the game will appear in the Ready to
  • Install section of My games & apps.
  • You can check whether you have the digital license for an Xbox 360 game by visiting your Purchase History.

If you own the DLC, you will need to manually download them from the Xbox Marketplace. If you do not see the DLC for Fallout: New Vegas, you may need to manually search for the DLC and install them from the Xbox Marketplace or, alternately, purchase them if you do not own them.

The following are the DLC available:

  • Dead Money
  • Honest Hearts
  • Old World Blues
  • Lonesome Road
  • Courier's Stash
  • Gun Runner's Arsenal

If you are experiencing any issues with backward compatibility, please contact Xbox Support for assistance.

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Question:
#20763

Is there any way I could post my load order for Skyrim special edition and someone tell me what’s wrong with it?My game keeps crashing and just need some help.

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Answer:
by #1734473

According to PC-Mac-Help website, you can also try the following: Check your system to see if it meets the minimum Fallout 76 requirements. Perform a hard reset. Update your graphics drivers.

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Question:
#18381

T60 jetpack plans disappeared.

Killed scorchqueen & recieved T60 jet pack plans. Read plans & go to work station & not there. I'm devistated.

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Answer:
by #1677920

The best way to get any details on your issue is to contact the Bethesda Softworks customer support team. On the Bethesda FAQs page that provides info about Fallout 76, there is a list with some ways to contact them in case you encounter a problem while using one of their products. The ones you could use to contact the Bethesda Softworks customer service department (for any problem you encounter, not specifically related to Fallout76) are: 
  • Twitter account
  • Bethesda customer support page https://help.bethesda.net/app/incident10?_ga=2.40400161.2092725145.1546507754-532726962.1546507754

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Question:
#18020

Fallout 76.

Every time my son tries to start the game it says connection error (4:9:1) and it kicks him out. He has been trying to fix this by hard resetting his Xbox 1, we have turned off the router twice and has followed all the instructions he could find to fix this but nothing has worked.

Could you please tell me how to fix this? Thanks

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Answer:
by #1675479

The Bethesda Help Center states that the connection error usually indicates the Fallout 76 servers went offline for maintenance, if the Bethesda.net launcher indicates the servers are online, please check the following:
  • Check the Bethesda Customer Support Twitter account to see if there are any planned maintenances or outages.
  • Check the Bethesda.net Server Status page to see if there is a planned maintenances or outages
  • Check the Xbox Live Status Status page to see if there are any planned maintenances or outages


If the servers are up and you are still receiving this message, please proceed to the steps posted in the following article https://help.bethesda.net/app/answers/detail/a_id/43933/~/what-do-i-do-if-im-getting-an-error-stating-connection-failed%3A-timed-out.

You can also submit a ticket with your issue on the Bethesda official website.

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Question:
#17843

Can you help me with ps3 Skyrim legendary edition.

My Skyrim legendary edition is not working on my console, I can’t access the dlc content icon on the xmb or the game disc icon to go into the game itself, I have tried resetting my game data on my Skyrim normal edition and it doesn’t work, it’s the only game to not load on my ps3, the game is brand new with no scratches, and it still doesn’t work. Please help.

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Answer:
by #1744558

According to the Bethesda Help Center article, to install the content for Skyrim Legendary Edition on PS3, please insert the Legendary Edition disc and allow it to autorun. This will launch into normal game installation.
To install the Skyrim add-on content (Dawnguard, Hearthfire, and Dragonborn), you must have the disc inserted and return to the Sony XMB dashboard.
Under the “Game” Icon, there should be the usual “Skyrim” entry and a second “Skyrim Downloadable Content” entry. You should select “Skyrim Downloadable Content” entry to install the add-on content. Each add-on is listed with its own icon.
Depending on the territory, there may be duplicates of each DLC for each language supported; the language will be indicated in the DLC icon’s title. To install a particular DLC, you need to select the icon for the add-on version you wish to install.

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