Little Rock, Arkansas
Not resolved
0 comments

Beta access for pre-order on Xbox One made on 11/3 is not working. Just getting an "you are too early" error when trying to load game.

Support agent was not helpful, saying to test and report the problem again during posted play time if it persisted. However, doing so today has not resulted in a response from their "support" group and the open Beta window now has less than 2 hours left. This was the first and will probably be the last time I pre-order anything with hopes of getting early access.

And, of course, it was outside business hours by the time I found a number for phone support. With no phone access, no live chat, and no responses to their own support system messages when a problem can actually be demonstrated...

Product or Service Mentioned: Bethesda Softworks Technical Support.

Reason of review: Poor customer service.

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