Benjamin F Lgf

I got banned for killing someone that was cheating

So I got banned for killing someone who was duping as he dropped everything I killed him and took his stuff and then I get banned a day later what the ***
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Loss:
$60

Preferred solution: Unbann me

User's recommendation: Don't pick up anything if somebody drops it and you tell him it'll probably get you banned

Matthew J Frh

Fallout76 Account problem

I can't use my fall out 1st membership and anything else that I bought for it I bought it one mom didn't use it try to get charged for it again got declined and now I can't even use my membership for anything it is want a refund so I can get my membership and actually play the game I paid for by weather is now or a month or 2 ago
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Loss:
$14
Pros:
  • Fallout new vegas was a good game
Cons:
  • Customer support unresponsive

Preferred solution: Full refund

Anonymous
map-marker Oneonta, New York

Couldn't reach them

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They kept saying that I was using incorrect email....even though I was replying to the email they sent me! Anyway finally reached someone who cared and got me all straightened out. Thanks!
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Guy D Yfl

Elder scrolls online game skin bug

Bethesda Softworks - Elder scrolls online game skin bug
Bethesda Softworks - Elder scrolls online game skin bug - Image 2
I have currently completed an achievement in the teso game (asylum sanctorium hardmode trial) and did not unlock the skin reward
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Pros:
  • I think bethesda is an amazing company in general
  • Good game
Cons:
  • Very poor customer service navigation on website

Preferred solution: To fix bug and get my reward

User's recommendation: Easier contact

Anonymous

Bethesda is terrible and Fallout 76 is trash.

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I've lost a lot of items and time from game glitches only to be told they can't do anything but tell devs about it but it never gets fixed. The last bug I encountered cost me a God roll weapon that I worked 3 months getting.

That glitch as it turns out has been around since beta with no fix coming. Now there was apparently a big dupe this week and a lot of players were suspended and likely will be without an account for weeks or months only to have it returned completely reset.

This happened to me I suspect because I visited a lot of the vendors last weekend to see why the crowds were there, and they decided I was probably a part of it. I've been playing quite a while, have purchased quite atoms as well as fallout 1st but I'm done and will no longer play anything that comes out by Bethesda.

View full review
Loss:
$122
Pros:
  • Great community
Cons:
  • Buggy game
  • Game has many problems & very hard to get help
  • Updates mess up the game

Preferred solution: Full refund

User's recommendation: Do not buy.

Shane F Ias

Banned

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So after 3600 hours played bugthesda banned me for buying duplicated items from players vendors even though it's not my fault they will not lift the ban or just remove the items from my inventory *** you
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Loss:
$600
Pros:
  • Love fallout
Cons:
  • There entire trading system is broken

Preferred solution: Full refund

User's recommendation: Don't even download on gamepass you will get banned too

Jacob W Vce
map-marker Vancouver, Washington

Refund

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I bought 3,000 CC credits or $25 worth of credits but never received them and due to this I would highly appreciate a refund of $24.99 or $25 thank you for your help
View full review
Loss:
$25
Pros:
  • Sometimes work
  • It runs fairly smooth
  • Amazing games
Cons:
  • Lose of money

Preferred solution: Full refund

User's recommendation: DO NOT BUY CC CLUB CREDITS UNLESS YOU LIKE WASTING MONEY

Geoffrey L Izf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t log in

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I cant log in to Fallout 76, and am getting different error codes. I need tech support and I want to be able to just *** call them and get help immediately instead of submitting a *** ticket then waiting to hear back.
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Cons:
  • Very poor customer service navigation on website

Preferred solution: Establish a tech support phone line.

User's recommendation: Don’t buy Bethesda’s products.

Nick M Atq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, Ontario

My account is banned. No one is answering

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How unprofessional is this? No way to get in contact with the company of the game, cant get a refund cuz you dont answer, and I cant play....
View full review
Loss:
$90
Cons:
  • Crashes

Preferred solution: Price reduction

User's recommendation: Don’t buy eso

Misty M Dnq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paragould, Arkansas

Game not working right for three days now

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Bethesda Softworks - Game not working right for three days now
Every time I try playing, Fallout 76, with my friends on Xbox One. Itll say connection failed, or something like that, and wont let us join a server together. Half the time it wont let us join a private server together either, and so we cant ever play together. Also it lags out so bad whenever everyone tries killing the Scorched Beast Queen. Its kicked me, and my husband, multiple times whenever weve almost gotten her health down with others. Then we never get our legendary or our reward for killing her. Its getting very frustrating.
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Pros:
  • Great games
  • Hopeful about fallout 76
Cons:
  • Glitchs stopping progress

Preferred solution: Let the company propose a solution

User's recommendation: Amazing game, awesome graphics, but lags at certain times. Has a lot of server issues, and so fingers crossed it gets fixed soon.

Anonymous
map-marker Lima, New York

76 wont let me sign in

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Ur customer service is crap I have a problem and no is willing to even try to help me.You have one job and you cant even do that
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User's recommendation: Dont buy game from bethesda

Anonymous
map-marker Lima, New York

The fact ur a horrible game studio

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Your trash and give absolutely no help in any way.your service is crap ur company is a joke.
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User's recommendation: Dont boy bethesda games

Anonymous
map-marker Saint Louis, Missouri

Unsatisfied

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Hello I would like to say that I am a big fan of all the fallout games except for 76, fallout 76 has to be the worst game that I have ever bought in my entire life. leaving to go run and do a mission just to get anything it’s ridiculous Do you have to invest so much time just for one item that is a necessity. I spent three hours trying to build a player home to no avail just to find that I have to run and do 10 missions just to get 1 blueprint. I have to then scavenge for all the pieces that I would need for that piece then I have to find the right location to find out that it doesn’t work there to have a different idea to go spend another three hours looking for the blueprints and finding all the scrap then finally building it to be honest I wish I could get my money back for this game I bought it when I was first released and I have been unhappy since the very start it is a semi-entertaining game to watch somebody else struggle with but not for myself I would rather have the game with all the blueprints Like fallout 4 all you have to do is find the scrap. But this is all just my point of you of the game and I personally will never buy another Bethesda game if this is the direction that it is taking with it spend all your real money and do more work, that’s the new Bethesda motto. Thank you for reading this have a nice day
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User's recommendation: Do not Buy the game and less you intend on putting countless hours into it

Anonymous
map-marker Moline, Illinois

My eso plus is not working at this time

I never got a phone call back to help me resolve my issue.
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Chris H Ewd

Account not authorized

My account has been suspended on Fallout 76 for nearly a week. My Steam account was hacked on PC. My Fallout 76 account on my PS4 is also not accessible either. I have purchased this game multiple times and have paid for Fallout 1st on both platforms. To say Im extremely disappointed is an understatement. I am new to PC gaming and have never had a strike anywhere. Now I can not play the game I play daily. I understand there is a high volume in demand at the moment for Bethesda Support.
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Pros:
  • Sometimes the games work
Cons:
  • Very poor customer service navigation on website

Preferred solution: Account restored

User's recommendation: Be very careful online.

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